New customer insight tool
Angus & Associates has launched a new customer insight tool for tourism operators to provide information on expectations and experiences.
The getsmart Customer Experience Index will provide operators with information on how their business is performing from a customer point of view compared with others in their sector.
It includes weekly updates on the latest customer feedback, monthly reports showing trends over time, and comparing their results (confidentially) with the whole sector.
Email alerts can be set to trigger immediately the operators gets very positive or very negative feedback, allowing them to recognise exceptional staff performance or get on top of any problems before they escalate.
Visit www.getsmartglobal.com/solutions or more information.